Set Up a Full Support Ticket System with XRYPTON Bot

Build a professional support ticket system with topic selection, staff roles, transcript logging, and a panel embed — all powered by XRYPTON.

XRYPTON’s ticket system gives your server a professional, button-driven support workflow. Staff can be pinged automatically when a ticket opens, topics help members route their requests to the right team, and every closed ticket is saved as a transcript so nothing gets lost. All ticket commands are prefix-only and use the ,ticket group.

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Setup Guide

1. Set the ticket category

   ,ticket category #My-Support-Category
   

   Permission: Administrator
   New ticket channels will be created inside this category. Run the command without an argument to remove the category setting.

2. Set the panel channel

   ,ticket channel #support
   

   Permission: Administrator
   This is the channel where the “Create a ticket” button panel will be sent. You must set this before running ,ticket send.

3. Add ticket topics (optional)

   ,ticket topics
   

   Permission: Administrator
   Opens an interactive menu with “add topic” and “remove topic” buttons. Click “add topic” to enter a topic name and optional description via a modal. Topics appear as dropdown options when a member opens a ticket, letting them categorise their request before the channel is created.

4. Add staff roles

   ,ticket staff @Support
   ,ticket staff @Moderator
   

   Permission: Administrator
   Run the command again with the same role to remove it. Run ,ticket staff with no argument to clear all staff roles. Staff roles are pinged when a new ticket is opened.

5. Set the transcript log channel

   ,ticket logs #ticket-logs
   

   Permission: Administrator
   When a ticket is closed, a .txt transcript of the human-readable messages is uploaded to this channel along with a summary embed. Run the command without an argument to disable logging.

6. Send the panel

   ,ticket send
   

   Permission: Administrator
   Posts the “Create a ticket” embed with a 🎫 button to the channel you set in step 2. Members click this button to open a ticket.

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How Members Open Tickets

When a member clicks the 🎫 Create button:

1. If topics are configured, a dropdown appears so the member can choose one.
2. XRYPTON creates a private text channel visible only to the member, configured staff roles, and server administrators.
3. A welcome embed is posted and pinned inside the ticket, and staff roles receive a ping.
4. The member sees a confirmation message with a link to their new ticket channel.

Each member can only have one open ticket at a time. Attempting to open a second ticket returns an ephemeral error.

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Managing Open Tickets

These commands only work inside an active ticket channel.

Permission: Manage Channels

,ticket add @User     # grant a member access to the current ticket
,ticket remove @User  # revoke a member's access to the current ticket

Closing a Ticket

Any member with access to the ticket can click the 🗑️ delete button inside the ticket channel. A confirmation prompt appears with Close and Cancel options. When confirmed:

1. A transcript is generated and uploaded to the log channel (if configured).
2. The ticket channel is deleted after a short delay.

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Viewing Current Settings

,ticket settings

Displays the current ticket configuration for your server, including the panel channel, log channel, and ticket category.

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Command Reference

Full command list

Command	Permission	Description
,ticket channel #channel	Administrator	Set the channel where the panel is sent
,ticket category #category	Administrator	Set the category for new ticket channels
,ticket topics	Administrator	Interactive menu to add or remove topics
,ticket staff @Role	Administrator	Toggle a staff role (run again to remove)
,ticket logs #channel	Administrator	Set the transcript log channel
,ticket send	Administrator	Send the ticket panel to the configured channel
,ticket add @User	Manage Channels	Add a member to the current ticket
,ticket remove @User	Manage Channels	Remove a member from the current ticket
,ticket settings	—	View the current ticket configuration

You can rename ticket channels after they are created without affecting how XRYPTON tracks them. The bot stores the channel ID, not the name.